The website for Help & Hope for the Homeless is committed to protecting and respecting your privacy in compliance with the General Data Protection Regulation (GDPR).
Our privacy notice explains when and why we collect personal information about people who visit our website, how we use that information, the conditions under which we may disclose information to others with your consent and how we keep information secure.
We may change our Privacy Notice from time to time so please check this page periodically to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy.
Any questions regarding this Privacy Notice and our privacy practices should be sent via our website contact form.
WHO ARE WE?
Shoshana and Lloyd Gilmore travel from Borehamwood every week on a Thursday evening to supply food clothes and essentials to the rough sleepers and homeless on the streets of the West End of London. For the purposes of the information we collect on this website, we are the data controllers.
HOW DO WE COLLECT INFORMATION ABOUT YOU?
We obtain information about you when you use our website contact form and send us an email.
WHAT TYPE OF INFORMATION IS COLLECTED FROM YOU?
The personal information we collect might include your name, email address, postal address and other information that consent to provide on our website contact form.
HOW IS YOUR INFORMATION USED?
We may use your information to:
to carry out our obligations arising from any contracts or agreements entered into by you and Help & Hope for the Homeless
seek your feedback on the services we provide on the legal basis of legitimate interest
notify you of relevant changes to our services on the legal basis of legitimate interest
send you communications which you have requested and that may be of interest to you for legitimate business purposes
Third-Party Service Providers working on our behalf: We may pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you;
• We will not share your information with third parties for marketing purposes
• We will not sell or rent your information to third parties
WHO HAS ACCESS TO YOUR INFORMATION?
We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with Help & Hope for the Homeless.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations, such as records that we keep for HM Revenue and Customs, on behalf of the Post Office, couriers or delivery services. However, when we use third-party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond Help & Hope for the Homeless network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our products, then you can select your choices by ticking the relevant boxes on our website contact form on which we collect your information. Please note that we do not profile any personal information that we hold.
We will not contact you for marketing purposes by email unless you have given your prior consent
You can change your marketing preferences at any time by notifying us on our website contact form
You have the right to request a copy of the information that we hold on you
You have the right to correct or revise any information we hold on you that may be incorrect
You have the right to request removal of your information from our database
You have the right to request that we restrict how we process your data
You have the right to object to the processing of your data
You have the right to lodge a complaint with a data protection authority
To exercise any of these rights, please contact us via email: email@example.com or send us a message on our contact form here.
SECURITY PRECAUTIONS IN PLACE TO PROTECT THE LOSS, MISUSE OR ALTERATION OF YOUR INFORMATION
When you give us personal information, we take steps to ensure that it’s treated securely. Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we take great care to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites run by other organisations. This Privacy Notice applies only to Help & Hope for the Homeless website‚ so we encourage you to read the privacy statements on the other websites you visit. Help & Hope for the Homeless cannot be held responsible for the privacy policies and practices of other sites even if you access them using links from our website.
16 OR UNDER?
We are dedicated to protecting the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.
TRANSFERRING YOUR INFORMATION OUTSIDE OF EUROPE
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy. Currently, our servers are located within the European Union and the United States (covered under the EU-US Privacy Shield Framework).
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
If you have a question, of any type, about the https://www.helpandhopeforthehomeless.co.uk website, our privacy notice or the use to which we put the information we gather, please contact us via our website contact form.
HOW TO CONTACT HELP & HOPE FOR THE HOMELESS:
You can contact us with any queries, complaints or comments via our website contact form.
Review of these policies: https://www.helpandhopeforthehomeless.co.uk keeps this Privacy Notice under regular review.
This Privacy Notice was last updated in September 2020.